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HomePartnershipsWorking with the NHS and other Healthcare Organisations Business Skills Workshops
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Thank you for submitting your interest in our business skills workshops. A member of the team will be in touch with you shortly.
Business Skills WorkshopsThe Business Skills Workshops (BSW) programme is a series of educational modules that has been developed by Pfizer to support individuals and organisations within the NHS to enhance their knowledge and skills related to service improvement.
The programme consists of a series of nine educational workshops which can be delivered either as half day workshops, or separate modules in a virtual or face to face setting. The modules will be delivered by a Pfizer Healthcare Partnership Manager or Clinical Effectiveness Consultant who understand your local NHS environment, whilst also having knowledge and experience of using these business skills in a commercial environment.
The current range of workshops include:
  • Assess Your Service - Provides the tools and techniques to conduct a service assessment, understand stakeholders needs, review successful service elements and consider performance measures
  • Create an Effective Business Case - Provides the tools and techniques to create an effective business case based on customer needs, wants, benefits and value
  • Engage Stakeholders to Maximise Success - Provides the tools and techniques to encourage effective stakeholder management
  • Fundamentals of Health Economics - Delivered by our Clinical Effectiveness Consultants, this module provides an overview of how health economics is relevant to decision making and our evolving NHS
  • Innovating Change - Provides the tools and techniques to understand the innovation process, overcome resistance to change, and engage stakeholders to deliver effective innovation in NHS settings
  • Planning for Service Improvement - Provides the skills, structure, and tools to deliver quality improvement projects to enhance patient experience and outcomes
  • Planning for Success - Provides a work breakdown structure to support a successful project plan outcome
  • Promote Your Service - Provides an overview of the stages involved in developing a promotional campaign and how to tailor messages to stakeholders
  • Resilience - bouncing back in turbulent times - Provides techniques to build physical, mental and social resilience
Download a summary of the modules (PDF)
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PP-UNP-GBR-14837 / May 2026
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