Assertiveness Training

Workshop duration:

• Half day - theory, role play and planning time.
• This workshop is suitable for all staff working in the NHS.

Delegates will develop personal assertiveness through training on verbal and non verbal communication techniques, dealing with communication breakdown, and recognising and handling the common causes of conflict.

Workshop attendance will benefit the NHS by enhancing the delegates' ability to communicate more effectively with NHS colleagues and service users, avoiding conflict, whilst at the same time meeting the needs of the individual and the organisation.

Should you require any further information, please contact Pfizer on 01304 616161